Participant Resources

This page brings together useful information and resources for LEAFE'S participants and their families. We are committed to keeping you informed and ensuring you have everything you need to engage confidently with our services.

Getting Started

If you're new to LEAFE'S, we recommend starting with our How It Works page, which explains the steps from first enquiry through to service commencement. You can also contact us at any time with questions.

For referrals, visit our Referrals page.

Service Agreements

A Service Agreement is a document that outlines the supports LEAFE'S will provide, the agreed costs, and the rights and responsibilities of both parties. You will receive a Service Agreement to review before any services begin. If you have questions about your Service Agreement, please contact us.

Your Rights as a Participant

As an NDIS participant, you have rights under the NDIS Act and the NDIS Code of Conduct. These include the right to:

• Be treated with dignity and respect
• Make decisions about your own life and supports
• Have your privacy protected
• Provide feedback or raise concerns without fear of negative consequences
• Access information about your supports and how funding is used
• Receive safe, quality and competent support

Privacy

LEAFE'S is committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, store and protect your information.

Feedback and Complaints

We value your feedback and are committed to continuous improvement. If you have a concern or wish to make a complaint, please visit our Feedback and Complaints page to find out how to get in touch and how we will respond.

NDIS Funding Information

NDIS funding can be complex. Here are some helpful starting points:

• Using Your NDIS Plan (NDIS Website)
• Working with Providers (NDIS Website)
• Speak with your Support Coordinator or Plan Manager about which funding categories apply to our services.

Frequently Asked Questions