Feedback and Complaints

At LEAFE'S, we genuinely value feedback from participants, families and carers. Your feedback helps us improve our services and ensures we are providing support that truly meets your needs. You will never be treated differently for raising a concern or making a complaint.

Sharing Positive Feedback

If something has worked well or a member of our team has made a difference, we'd love to hear about it. You can share your feedback by emailing us at support@leafes.com.au or using the contact form on our Contact Us page.

Raising a Concern

If something hasn't gone as expected, we encourage you to contact us as soon as possible. Many concerns can be resolved quickly through a straightforward conversation. You are welcome to involve a support person, family member or advocate when raising a concern.

Making a Formal Complaint

If you wish to make a formal complaint, please contact us in writing. We are committed to:

• Acknowledging your complaint promptly
• Treating your complaint seriously and with respect
• Investigating your concern thoroughly and fairly
• Communicating the outcome clearly
• Taking steps to address any issues identified

External Options

If you are not satisfied with how your complaint is handled, or if you prefer to raise your concern externally, the following organisations may be able to assist:

• NDIS Quality and Safeguards Commission — for complaints about NDIS providers. Phone: 1800 035 544
• Office of the Australian Information Commissioner — for privacy-related complaints