Terms of Service

Last updated: 4 October 2026

Welcome to LEAFE’S. These Terms of Service apply to your use of the LEAFE’S website, including purchases made through our online store.

By using our website or placing an order, you agree to these Terms of Service.

1. About LEAFE’S

LEAFE’S provides handmade gifts, home fragrance products, 3D printed products, personalised products, drinkware and other gift items through our online store and selected retail locations.

Our website is operated by LEAFE’S.

2. Using Our Website

You agree to use this website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to interfere with or damage the website

• Copy, reproduce or misuse our website content without permission

• Attempt to gain unauthorised access to our systems or customer information

• Submit false or misleading information when placing an order

We may restrict or suspend access to the website where reasonably necessary to protect our business, customers or systems.

3. Products and Product Information

We aim to ensure that product descriptions, photographs, prices and other information on our website are accurate.

However:

• Colours may appear slightly different depending on your device or screen.

• Handmade products may have minor variations.

• 3D printed products may have minor variations associated with the printing process.

• Product dimensions are provided as a guide where applicable.

• Product availability may change without notice.

We reserve the right to correct genuine errors or inaccuracies on our website.

4. Product Availability

Products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer an alternative, replacement or refund.

For made-to-order products, production times may vary depending on the product and order volume.

5. Prices

All prices displayed on the LEAFE’S website are in Australian dollars (AUD) unless otherwise stated.

Prices may change at any time.

The price charged for an order will be the price displayed at the time the order is placed, subject to correction of genuine pricing errors.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that LEAFE’S has accepted the order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There is an obvious pricing or listing error

• We suspect fraudulent activity

• Information provided is incorrect

• We are unable to fulfil the order

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

Payment must be successfully completed before an order is processed unless another payment arrangement has been expressly agreed with LEAFE’S.

We may use third-party payment providers to process payments.

LEAFE’S does not store complete payment card details where payment processing is handled by a third-party payment provider.

8. Shipping

We offer shipping options displayed at checkout.

We aim to dispatch orders within the timeframe stated on the website or at checkout.

Delivery times are estimates and may be affected by postal services, couriers, weather, public holidays, remote locations or other circumstances outside our reasonable control.

LEAFE’S offers shipping to selected international destinations where available.

Customers are responsible for providing a complete and accurate delivery address.

9. No Change-of-Mind Returns

LEAFE’S does not accept returns, refunds or exchanges for change of mind.

This includes unwanted products, incorrect choices, incorrect colour or fragrance selections, or products that are no longer required.

This does not affect your rights under the Australian Consumer Law.

Please refer to our Return & Refund Policy for further information.

10. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, unsafe, significantly different from its description or otherwise covered by Australian Consumer Law, please contact us.

Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Please provide your order number and relevant photographs or information where requested.

11. Personalised and Made-to-Order Products

Customers are responsible for checking spelling, names, dates, colours, sizes and other information supplied for personalised products before submitting an order.

Personalised and made-to-order products cannot be returned due to change of mind.

If LEAFE’S makes an error or the product has a fault covered by Australian Consumer Law, please contact us.

12. Intellectual Property

Unless otherwise stated, content on the LEAFE’S website, including:

• Logos

• Brand names

• Product photographs

• Graphics

• Text

• Designs

• Website layouts

• Marketing materials

is owned by or licensed to LEAFE’S.

You must not reproduce, modify, distribute or commercially use our content without our written permission.

13. Customer Accounts

Where customer accounts are available, you are responsible for keeping your login details secure.

You must provide accurate information when creating an account.

You are responsible for activity carried out through your account and should notify us if you believe your account has been accessed without authorisation.

14. LEAFE’S VIP Membership

LEAFE’S VIP Membership is subject to the membership terms displayed at the time of joining.

Membership benefits, pricing and eligibility requirements may be updated from time to time.

Membership discounts cannot be exchanged for cash and may be subject to exclusions stated in the membership terms.

15. Website Links

Our website may contain links to third-party websites or services.

LEAFE’S is not responsible for the content, availability, security or practices of third-party websites.

You should review the terms and privacy policies of third-party services before using them.

16. Website Availability

We aim to keep the LEAFE’S website available and operating correctly, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, updates, technical issues or circumstances outside our control.

17. Limitation of Liability

To the extent permitted by law, LEAFE’S is not responsible for losses arising from your use of the website where those losses are not reasonably foreseeable or are outside our reasonable control.

Nothing in these Terms limits or excludes rights or remedies that cannot legally be limited or excluded under Australian law.

18. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

19. Changes to These Terms

LEAFE’S may update these Terms of Service from time to time.

The latest version will be published on this website with the updated date.

Your continued use of the website after changes are published means you accept the updated Terms, subject to any rights you may have under applicable law.

20. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the applicable courts and laws of New South Wales and Australia.

21. Contact LEAFE’S

If you have questions about these Terms of Service, please contact us.

LEAFE’S
Email: Support@Leafes.com.au
Website: leafes.com.au

We aim to respond to enquiries within 1–2 business days.