Privacy Policy

Privacy Policy

Effective Date: 2026

LEAFE'S (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store and disclose your personal information, and how you can access or seek correction of that information.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where applicable, the requirements of the NDIS Act and associated rules regarding the privacy of participants.

1. Information We Collect

We may collect personal information including:

  • Name, contact details (email address, phone number, postal address)
  • NDIS plan details and funding information relevant to services
  • Information about goals, needs and support requirements shared during consultations
  • Communication records, including emails and form submissions
  • Website usage data collected automatically (see Cookies section below)

We collect only the personal information necessary for the purposes described in this policy. We do not collect sensitive information (such as health or diagnostic information) through general enquiry forms.

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and referrals
  • Arrange and conduct consultations
  • Provide and manage the services you have requested
  • Comply with our legal and regulatory obligations
  • Improve our services and communications

3. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information is stored securely and access is limited to authorised personnel only.

4. Disclosure

We will not sell, rent or trade your personal information. We may disclose your information to:

  • Third-party service providers who assist us in delivering services (who are bound by confidentiality obligations)
  • Regulatory bodies or government agencies where required by law
  • Other parties where you have consented to disclosure

5. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information. To make a request, please contact us using the details below. We will respond to access and correction requests within a reasonable timeframe.

6. Cookies and Website Data

Our website may use cookies and analytics tools to understand how visitors use our site. This information is collected in aggregate and does not identify individuals. You can adjust your browser settings to decline cookies, though this may affect your experience of the site.

7. Complaints

If you have a concern about how we have handled your personal information, you may contact us directly. We will acknowledge your complaint and work to resolve it promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review this policy periodically.

9. Contact Us

For privacy-related enquiries or to exercise your rights, please contact us:

Email: peter@leafes.com.au