Refund policy

Return & Refund Policy

Last updated: 4 October 2026

At LEAFE’S, we want you to be happy with your purchase. All products are checked and packaged carefully before being sent to you.

No Change-of-Mind Returns

LEAFE’S does not accept returns, refunds or exchanges for change of mind.

This includes circumstances where you:

  • Decide you no longer want the product

  • Choose the wrong colour, fragrance, size or style

  • Find the product is not suitable for your intended use

  • Change your mind after placing an order

Please carefully check your order details before completing your purchase.

Faulty or Damaged Products

If your product arrives damaged, faulty, unsafe, or significantly different from its description, please contact us as soon as possible.

Please provide:

  • Your order number

  • Your name

  • A description of the issue

  • Photos of the product and packaging where applicable

We will assess the issue and, where required under the Australian Consumer Law, provide an appropriate remedy such as a repair, replacement or refund.

Incorrect Items

If we have sent you an incorrect product, please contact us as soon as possible.

We will review the order and arrange an appropriate solution.

Personalised and Made-to-Order Products

Personalised and made-to-order products cannot be returned or exchanged due to change of mind.

Please carefully check all personalisation details before submitting your order.

If a personalised or made-to-order product is faulty, damaged or does not match the order you placed, please contact us so we can assess the issue.

Refunds

Where a refund is required under Australian Consumer Law or otherwise approved by LEAFE’S, the refund will generally be processed to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Sale and Promotional Products

Sale and promotional products are also subject to this policy.

No change-of-mind returns or refunds are available on sale or promotional products, except where required by Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

If a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances.

How to Contact Us

Before returning any product, please contact LEAFE’S for instructions.

Email: peter@Leafes.com.au

Website: leafes.com.au

Please include your order number and details of the issue.

We aim to respond to enquiries within 1–2 business days.

LEAFE’S — Thoughtful Gifts for Every Occasion