Shipping Policy

Last updated: 4 October 2026

At LEAFE’S, we carefully pack every order and aim to get your products on their way as quickly as possible.

1. Shipping Locations

LEAFE’S ships orders within Australia and to selected international destinations worldwide.

Available shipping options and costs are calculated and displayed at checkout based on your delivery address, order size and available shipping services.

International shipping availability may vary by destination.

2. Order Processing

Most orders are processed and prepared for dispatch within 1–3 business days.

Some products are made to order, personalised or 3D printed specifically for you and may require additional production time.

Where additional production time applies, this will be stated on the product listing where possible.

3. Delivery Times

Delivery times depend on your location and the shipping service selected at checkout.

Estimated delivery times are provided as a guide only and are not guaranteed.

Delays can occur due to:

• Courier or postal service delays

• Public holidays

• Severe weather

• High-volume periods

• Customs processing

• International border requirements

• Circumstances outside LEAFE’S reasonable control

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method available for your order.

Any applicable shipping charges will be displayed before you complete your purchase.

5. International Orders

International customers are responsible for ensuring that the products they order can legally be imported into their country.

International orders may be subject to:

• Customs duties

• Import taxes

• GST or other local taxes

• Customs clearance fees

• Other charges imposed by the destination country

These charges are the responsibility of the customer unless otherwise stated at checkout.

LEAFE’S cannot guarantee that an international order will clear customs or arrive within a particular timeframe.

6. Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Tracking updates are provided by the relevant delivery provider and may take some time to appear after dispatch.

7. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to LEAFE’S because an incorrect or incomplete address was provided, additional postage may be required to resend the order.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We may ask you to provide your order number and delivery details so we can investigate the shipment.

Where tracking is available, we may also provide information from the relevant shipping provider.

9. Damaged Orders

If your order arrives damaged, please contact LEAFE’S as soon as possible.

Please provide:

• Your order number

• Photos of the damaged product

• Photos of the packaging

• A description of the damage

Please keep the original packaging until we have advised you what to do.

We will assess the issue and provide an appropriate remedy where required under Australian Consumer Law.

10. Personalised and Made-to-Order Products

Personalised and made-to-order products may require additional processing time.

The estimated production timeframe will be stated on the product listing where possible.

If your order contains both ready-to-ship and made-to-order products, LEAFE’S may dispatch the items together once the complete order is ready.

11. No Change-of-Mind Returns

LEAFE’S does not accept returns or refunds for change of mind.

This includes products that are no longer wanted or where the customer has selected the wrong colour, fragrance, style or other option.

This does not affect your rights under Australian Consumer Law.

Please see our Return & Refund Policy for further information.

12. Local Retail Locations

Some LEAFE’S products are also available through our physical retail locations and pop-up stores.

Availability may vary between locations.

For current locations and retail information, please visit our website.

13. Contact Us

If you have a question about your order or shipping, contact:

LEAFE’S
Email: Support@Leafes.com.au
Website: leafes.com.au

We aim to respond to enquiries within 1–2 business days.

Important

Shipping and delivery timeframes are estimates only. LEAFE’S cannot guarantee a specific delivery date unless a specific guaranteed delivery service has been purchased and conf