FAQ

Frequently Asked Questions

What are your candles made from?

Our candles are handpoured using premium soy wax, cotton wicks, and high-quality fragrance oils. They are free from paraffin and designed for a clean, long-lasting burn.

Are your products handmade?

Yes! All LEAFE'S products are handcrafted by our team, which includes participants in our supported employment program.

Do you offer personalised or custom products?

Absolutely. Many of our 3D-printed gifts, drinkware, door signs, and keychains can be personalised. Visit our Custom Orders page for more information.

How long does production take for made-to-order items?

Made-to-order and personalised products typically take 3–5 business days to produce before dispatch. See our Made to Order page for full details.

What are your shipping options?

We ship Australia-wide. Visit our Shipping & Returns page for current timeframes and rates.

Can I return or exchange a product?

Please see our Shipping & Returns page for our full returns policy.

Do you offer corporate or bulk orders?

Yes! We love working with businesses on corporate gifting. Visit our Corporate Gifts page or contact us to discuss your needs.

What is the LEAFE'S VIP membership?

LEAFE'S VIP is our annual membership program offering 10% off all purchases for just $19.99/year. Learn more here.

How do I get in touch?

You can reach us via our Contact page. We aim to respond within 1–2 business days.